Terms of Use

Effective date: [Effective date]

These Terms of Use are an agreement between you and [Legal entity name] ("StackRx," "we," "us," or "our"). They apply when you use joinstackrx.com and any StackRx account, intake, checkout, subscription, or messaging features (together, the "Platform").

By creating an account, placing an order, or otherwise using the Platform, you agree to these terms. If you don't agree, please don't use the Platform.

Please read the Subscriptions and automatic renewal and Disputes sections carefully. They explain how recurring charges work and how any disagreement between us will be resolved.

What StackRx is, and what it isn't

StackRx is a technology platform. It connects you with independent, US-licensed healthcare providers and with independent, state-licensed pharmacies.

• StackRx is not a medical practice. Medical services are provided by independent providers through [Medical group name] (the "Medical Group"). StackRx does not practice medicine, does not make clinical decisions, and does not tell providers what to prescribe.
• StackRx is not a pharmacy. Medications are compounded, dispensed, and shipped by independent, state-licensed pharmacies ([Partner pharmacy names]). StackRx does not compound or dispense medications.

Your provider decides, using their own professional judgment, whether a treatment is appropriate for you. Your pharmacy is responsible for preparing and dispensing your medication. Neither is an employee or agent of StackRx.

[Describe the business relationship between StackRx, the Medical Group, and the pharmacies, including any financial arrangements the law requires us to disclose, and whether you may have a prescription sent to a pharmacy of your choice]

Not for emergencies

If you think you are having a medical emergency, call 911 or go to the nearest emergency room right away. Do not use the Platform or wait for a provider's message.

The Platform is not designed for urgent care. Provider reviews happen over time, not in real time, and messages may not be answered right away.

StackRx is also not a replacement for a primary care provider. Please keep seeing your own doctor for routine and ongoing care.

Who can use StackRx

To use the Platform, you must:

• Be at least 18 years old.
• Be physically located in a state where StackRx is available when you complete your online visit and when you communicate with your provider.
• Have your medication shipped to an address in the same state. [Confirm shipping-state rule]
• Use the Platform only for yourself, not on behalf of anyone else.
• Give accurate, complete, and current information.

StackRx is currently available in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, South Dakota, Tennessee, and Wisconsin. This list may change. Some treatments may not be available in every one of these states.

Your account

You'll need an account to start an online visit or place an order. You may have only one account.

• Keep your login details private. You're responsible for activity in your account.
• Tell us right away at [Support email] if you think someone else has used your account.
• Keep your contact details, shipping address, and payment method up to date.

Online visits and prescriptions

How it works

1. You complete an online questionnaire about your health history and goals. For some treatments, you may be asked to upload photos.
2. A US-licensed provider reviews your answers. Reviews usually happen asynchronously, which means not in a live conversation. Your provider may message you with questions, or ask for more information or a live visit before deciding.
3. Your provider prescribes a treatment only if they decide it's appropriate for you.
4. If a treatment is prescribed, a licensed pharmacy compounds it and ships it to you.

No guarantee of a prescription

Completing a visit or paying for one does not guarantee that you'll receive a prescription. Your provider may decline to prescribe, may recommend a different option, or may refer you to in-person care. Those decisions are theirs alone.

Your responsibilities

• Answer every question honestly and completely, including about other medications, allergies, conditions, and, where relevant, pregnancy or breastfeeding.
• Tell your provider promptly if your health, medications, or answers change.
• Use your medication only as prescribed, and read the information your pharmacy provides.
• Contact your provider if you have side effects or concerns.

Your care is also governed by the Telehealth Consent, which you'll be asked to accept before your visit.

About compounded medications

The treatments offered through the Platform are compounded medications. A licensed pharmacy prepares each one for an individual patient, based on a prescription.

• Compounded medications are not FDA-approved. The FDA does not review them for safety, effectiveness, or quality before they are dispensed.
• Some compounded medications combine ingredients, or use ingredients in forms or for purposes, that differ from any FDA-approved product.
• Results vary from person to person. We don't promise any particular result.
• Follow the storage and use instructions on your pharmacy label.

Information on the Platform about treatments is general and educational. It is not medical advice and doesn't replace a conversation with your provider.

Prices and payment

Prices are shown on the Platform before you check out. [Whether the provider visit fee is separate from, or included in, the treatment price]

Payments are processed by [Payment processor]. By giving us a payment method, you confirm that you're allowed to use it, and you authorize us to charge it for your orders, including recurring charges for any subscription you choose.

You're responsible for any applicable taxes. If a payment fails, we may pause your order or subscription until the payment method is updated.

If we offer an introductory price or promotion, we'll show you the regular price, and when it starts, before you check out.

[Whether StackRx accepts insurance, HSA, or FSA payments; if not, say so plainly]

Subscriptions and automatic renewal

Many treatments are offered as subscriptions, so your refills arrive on a regular schedule. Here's how a subscription works:

• It renews automatically. Your subscription continues, and we charge your payment method [Price per shipment or billing period] [Billing interval, e.g., every 30 days], until you pause or cancel it.
• When you're charged. [When each renewal is charged, e.g., a set number of days before each shipment]
• Reminders. We'll send you a reminder before a renewal charge [Reminder timing and which renewals trigger a reminder].
• Refills need a valid prescription. Your provider may need a check-in from you before approving more refills. If your prescription ends or isn't renewed, we won't charge you for refills that can't be filled. [Confirm this commitment]
• Price changes. If the price of your subscription changes, we'll tell you at least [Notice period] before the new price applies, so you can cancel first if you'd like.

Before you subscribe, we'll show you these terms, the price, and how often you'll be charged, and ask you to agree.

Pausing and canceling

You can pause or cancel your subscription at any time from your account. You can also contact us at [Support email].

• To avoid the next charge, cancel before [Cancellation cutoff, e.g., the renewal charge date].
• Canceling stops future charges and shipments. It doesn't refund charges already made, except as described in Returns and refunds.
• We'll confirm your cancellation by email.

Shipping

Your pharmacy ships prescribed medications to you free of charge, in plain packaging. We'll share tracking details when they're available.

Delivery times are estimates. If a package is lost, damaged, or delayed, contact us at [Support email] and we'll work with the pharmacy to help. [Policy for lost, stolen, or damaged packages, and any signature or temperature-control requirements]

Returns and refunds

Each medication is compounded for you, and pharmacy rules generally prevent dispensed medications from being returned. For these reasons, medications can't be returned once they've shipped.

[Refund policy specifics: e.g., whether and how much is refunded if a provider declines to prescribe; if an order is canceled before it's compounded; if an order arrives damaged or incorrect; how refunds are issued and how long they take]

Communications

You agree that we can send you notices, disclosures, and other communications electronically, such as by email or through your account. Electronic communications count as "in writing."

We may send texts about your account, orders, and refills if you give us your mobile number and agree to receive them. Marketing texts are sent only with your separate consent, which is never required to buy anything. Reply STOP to stop texts at any time, or HELP for help. Message and data rates may apply. [SMS program terms]

Acceptable use

When you use the Platform, you agree not to:

• Give false or misleading information, including about your identity, age, location, or health.
• Obtain medication for anyone other than yourself, or resell, share, or give away medication prescribed to you.
• Use someone else's account, payment method, or identity.
• Harass, threaten, or abuse providers, pharmacists, or our staff.
• Break any law, or help anyone else do so.
• Copy, scrape, or collect content or data from the Platform using automated tools without our written permission.
• Interfere with the Platform's security or operation, or try to access systems or data you're not authorized to access.
• Reverse engineer the Platform, except where the law allows it.
• Upload viruses or other harmful code.
• Use the Platform to send spam or unauthorized advertising.

Intellectual property

The Platform, including its design, text, graphics, images, and software, belongs to StackRx or its licensors and is protected by law. StackRx, the StackRx logo, and related names and designs are trademarks of [Legal entity name].

We give you a personal, limited, non-transferable right to use the Platform for its intended purpose, as long as you follow these terms. You may not copy, change, distribute, or create works based on the Platform without our written permission.

Your content

You own the information you submit, such as intake answers, photos, and messages. You give us permission to use it to operate the Platform and provide services to you, as described in our Privacy Policy.

If you send us ideas or feedback, we may use them without owing you anything.

Copyright concerns

If you believe content on the Platform infringes your copyright, contact [Copyright agent name and contact details] with a description of the work, where it appears on the Platform, and your contact information.

Third-party services

The Platform relies on services from other companies, such as our payment processor and shipping carriers, and may link to other websites. We're not responsible for their content or practices, and their own terms may apply.

Privacy

Our Privacy Policy and Consumer Health Data Privacy Policy explain how we handle your information. The Medical Group and the pharmacies handle your medical and pharmacy records under their own privacy notices.

Disclaimers

To the fullest extent the law allows, the Platform is provided "as is" and "as available." We don't promise that it will always be available, error-free, or secure.

StackRx does not provide medical care and does not make clinical decisions, so we are not responsible for the medical judgment of providers or the professional services of pharmacies. We don't guarantee any particular health outcome from any treatment.

Some states don't allow certain warranties to be disclaimed. If you live in one of them, some of these disclaimers may not apply to you.

Limitation of liability

To the fullest extent the law allows, StackRx will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Platform.

To the fullest extent the law allows, our total liability for any claim relating to the Platform or these terms is limited to [Liability cap, e.g., the amount you paid StackRx in the 12 months before the claim].

Nothing in these terms limits liability that the law does not allow to be limited.

Indemnity

If you break these terms or the law, or give false information through the Platform, and that leads to a claim against StackRx, you agree to cover the reasonable costs of that claim, including legal fees, to the extent the law allows.

Suspension and termination

You can stop using the Platform and close your account at any time.

We may suspend or close your account if you break these terms, if we suspect fraud or misuse, or if we need to for legal or safety reasons. If we close your account, we'll cancel any active subscription and stop future charges. [Treatment of prepaid, unshipped orders on termination]

Sections that by their nature should continue after your account closes, such as those on payment, intellectual property, disclaimers, limitation of liability, and disputes, will continue.

Disputes

If you have a concern, please contact us first at [Support email]. Most issues can be resolved quickly and informally.

These terms are governed by the laws of [Governing-law state], except where the law of the state you live in requires otherwise.

[Dispute resolution terms: venue, any informal-resolution period, and whether disputes go to binding individual arbitration with a class action waiver, including the arbitration provider, rules, fees, opt-out right, and small-claims exception]

Changes to these terms

We may update these terms from time to time. When we do, we'll change the effective date at the top. If a change is significant, we'll let you know by email or through the Platform before it takes effect.

If you keep using the Platform after a change takes effect, the updated terms apply. Changes won't apply to a dispute that arose before the change. If you don't agree to a change, you can cancel your subscription and close your account.

General

• These terms, together with the policies they link to, are the entire agreement between you and StackRx about the Platform.
• If any part of these terms can't be enforced, the rest still applies.
• If we don't enforce a part of these terms right away, we can still enforce it later.
• You may not transfer your rights under these terms. We may transfer ours, for example as part of a merger or sale of our business.
• Nothing in these terms creates a partnership, employment, or agency relationship between you and StackRx.

Contact us

• [Legal entity name]
• [Mailing address]
• Email: [Support email]
• Phone: [Support phone]