Refund Policy
This Refund Policy explains what you can and can't get back for a StackRx order, and how to reach us about a charge. It's part of our Terms of Use, which say the same things in their Returns and refunds section.
Medications
Each medication is prepared and dispensed for you, and pharmacy rules generally prevent dispensed medications from being returned. For these reasons, medications can't be returned once they've shipped.
If a package is lost, damaged, or delayed, contact us at support@joinstackrx.com and we'll work with the pharmacy to help.
Consult fee
Each order includes a $20 consult fee, which pays for your provider's review of everything in that order. It's charged when you submit your online visit, and it isn't refundable, whether or not a treatment is prescribed.
Subscriptions
- You can pause or cancel a subscription at any time from your account, or by emailing support@joinstackrx.com. Canceling stops future charges and shipments, and we'll confirm it by email.
- If your prescription ends or isn't renewed, we won't charge you for refills that can't be filled.
- If the price of your subscription changes, we'll tell you before the new price applies, so you can cancel first if you'd like.
A problem with an order or a charge
If there's a problem with an order or a charge, email support@joinstackrx.com and we'll look into it with you.
Contact us
- StackRx
- Email: support@joinstackrx.com
- Mail: 350 Lane Drive, Suite 240, Lexington, KY 40504
- Call or text: (859) 710-5766. Texting us means you agree to get replies about your message. Message frequency varies; message and data rates may apply. Reply STOP to opt out, HELP for help.